Workflow
AI-Powered Support Ticket Triage
Classify and route support tickets automatically with AI. Urgent issues surface immediately; routine tickets land in the right queue.
>_Done For You SetupWithout automation
The problem
Your support inbox at 9am is chaos. 47 tickets from overnight, no prioritization, urgent issues buried under password resets. Agents spend the first 20 minutes of every shift sorting before they have helped a single customer. A billing emergency sits next to a 2019 feature request, and both are waiting in the same queue. High-urgency issues slip through. Response times suffer. Customer satisfaction drops not because answers are bad, but because the right tickets never reach the right people fast enough.
How it works
The automation
New Support Ticket
A customer submits a ticket via email, chat, or your helpdesk
Ingest incoming tickets
Saves 2 min/ticketOpenClaw connects to your support inbox via webhook or email parsing.
Classify with AI
Saves 3 min/ticketThe full ticket text goes to an AI model that classifies it: category (billing, technical, onboarding, feedback), sentiment, and urgency level (P1 through P4).
Tag, prioritize, and route
Saves 4 min/ticketBased on classification, OpenClaw adds tags, sets priority, and routes to the correct queue or agent.
Escalate P1 immediately
Saves 10 min/ticketTickets flagged as urgent or containing keywords like 'down', 'cannot access', or 'wrong charge' get escalated via Slack and WhatsApp to the on-call agent within 30 seconds of arrival..
Log the triage decision
Saves 3 min/ticketEvery classification decision logs with the AI's reasoning so you can audit accuracy, catch misclassifications, and improve the prompt over time.
Classified, Routed, Draft Ready
Every ticket tagged, prioritized, and sent to the right queue in under 10 seconds
With OpenClaw
What changes
Every incoming ticket is classified by type, prioritized by urgency, and routed to the right queue before any agent opens it. Billing goes to finance. P1 incidents fire an immediate Slack and WhatsApp alert to on-call. Password resets get auto-tagged as low priority. Agents open an inbox that is already organized.
Tell OpenClaw: 'Monitor our support inbox. Classify every new ticket by type and urgency using AI, route billing issues to the finance queue, and ping on-call via Slack for anything marked P1.'
Integrations
What you will need
This workflow connects OpenAI, Slack, WhatsApp, Airtable, and HubSpot. Most of these have pre-built skills on ClawHub that install in under a minute. If you are already using these tools, you are halfway to having this workflow live.
OpenClaw runs on your own VPS ($5-15/month) and connects to these services via their APIs. You bring your own API keys.
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Common questions
Frequently asked questions
Want this workflow
running this week?
The $19 workshop covers OpenClaw setup, security, your first workflow, and connecting to channels. From there, deploying workflows like this one is straightforward.
Written by
Kevin Jeppesen
Founder, The Operator Vault
Kevin is an early OpenClaw adopter who has saved an estimated 400 to 500 hours through AI automation. He stress-tests new workflows daily, sharing what actually works through step-by-step guides and a security-conscious approach to operating AI with real tools.
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