Workflow
Automated Support Ticket Escalation
Detect urgent support tickets and escalate to humans instantly. AI monitors urgency, sentiment, and customer tier to trigger real-time alerts.
>_Done For You SetupWithout automation
The problem
Critical support issues hide in general queues. A customer whose account is locked out sits behind 30 password reset tickets. By the time a human realizes something is a P1, the customer has already tweeted about it or escalated to their account manager. The damage happens in the gap between ticket arrival and human awareness. For enterprise customers with SLAs, that gap can mean contract penalties.
How it works
The automation
Urgency Signal Detected
AI detects a critical issue, VIP customer, or SLA risk in an incoming ticket
Monitor the ticket stream
Saves 3 min/ticketOpenClaw watches your support inbox or helpdesk in real time.
Score escalation urgency
Saves 5 min/ticketAI evaluates each ticket for signals: explicit urgency words, negative sentiment intensity, customer tier (VIP/enterprise), issue type (billing, data loss, outage), and time since last reply..
Check customer tier
Saves 4 min/ticketOpenClaw queries your CRM to determine if the customer is enterprise, high-value, or on an active SLA.
Alert on-call immediately
Saves 15 min/incidentEscalation triggers a Slack DM and WhatsApp message to the on-call agent: ticket summary, customer tier, and a direct link to the ticket.
Create a CRM escalation record
Saves 5 min/incidentA high-priority CRM task or case is created, tagged as escalated, and assigned to the right team lead.
On-Call Team Alerted Instantly
Slack DM and WhatsApp message with full context in under 30 seconds
With OpenClaw
What changes
Critical issues surface to the right person within seconds, not when someone next checks the inbox. Enterprise customers, billing disputes, and account lockouts trigger immediate Slack and WhatsApp alerts to the on-call agent with full context. Nothing urgent waits in a queue.
Tell OpenClaw: 'Monitor our support inbox. If a ticket mentions cannot access, charge error, or comes from an enterprise customer, immediately alert on-call via Slack and WhatsApp with the ticket summary, customer tier, and a direct link.'
Integrations
What you will need
This workflow connects OpenAI, Slack, WhatsApp, HubSpot, and Stripe. Most of these have pre-built skills on ClawHub that install in under a minute. If you are already using these tools, you are halfway to having this workflow live.
OpenClaw runs on your own VPS ($5-15/month) and connects to these services via their APIs. You bring your own API keys.
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Common questions
Frequently asked questions
Want this workflow
running this week?
The $19 workshop covers OpenClaw setup, security, your first workflow, and connecting to channels. From there, deploying workflows like this one is straightforward.
Written by
Kevin Jeppesen
Founder, The Operator Vault
Kevin is an early OpenClaw adopter who has saved an estimated 400 to 500 hours through AI automation. He stress-tests new workflows daily, sharing what actually works through step-by-step guides and a security-conscious approach to operating AI with real tools.
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