Workflow
AI Auto-Reply for Common Support Tickets
Draft and send AI-generated replies to common support tickets. Reduce resolution time for repeat questions while keeping humans in the loop.
>_Done For You SetupWithout automation
The problem
Your support team answers the same 20 questions every day, 50 times each. 'How do I reset my password?' 'What is your refund policy?' 'Why was I charged twice?' Writing that response for the 40th time is soul-crushing, and it keeps agents from the tickets that actually need human judgment. 60% of support volume is repeat questions with known answers. Your best agents are being used as human copy-paste machines.
How it works
The automation
Known Issue Detected
A new ticket matches a pattern in your knowledge base
Receive and parse the ticket
Saves 2 min/ticketNew tickets arrive via webhook.
Match against your knowledge base
Saves 5 min/ticketAI compares the ticket against your knowledge base (a Notion doc, Google Sheet, or plain text FAQ list).
Draft a personalized response
Saves 8 min/ticketIf a match is found, AI writes a response using the right template, the customer's name, and account-specific details: order number, plan type, last charge date.
Send or queue based on confidence
Saves 3 min/ticketHigh-confidence matches (above 90%) send automatically.
Log everything for improvement
Saves 2 min/ticketEvery auto-reply attempt logs with the confidence score, template used, and whether the agent accepted or modified the response.
Response Sent in Under 2 Minutes
Personalized, accurate reply sent or queued for one-click approval
With OpenClaw
What changes
OpenClaw reads each new ticket, matches it against your knowledge base, drafts a personalized reply, and either sends it automatically or queues it for one-click approval. Common ticket resolution time drops from hours to minutes. Your agents work on real problems instead of typing the same password reset instructions for the fifteenth time today.
Tell OpenClaw: 'For every new support ticket, check if it matches our Notion knowledge base. If confidence is above 90%, send the reply automatically. If 60-90%, queue it as a draft for agent review. If below 60%, route to a human.'
Integrations
What you will need
This workflow connects OpenAI, Notion, Airtable, Slack, and HubSpot. Most of these have pre-built skills on ClawHub that install in under a minute. If you are already using these tools, you are halfway to having this workflow live.
OpenClaw runs on your own VPS ($5-15/month) and connects to these services via their APIs. You bring your own API keys.
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Common questions
Frequently asked questions
Want this workflow
running this week?
The $19 workshop covers OpenClaw setup, security, your first workflow, and connecting to channels. From there, deploying workflows like this one is straightforward.
Written by
Kevin Jeppesen
Founder, The Operator Vault
Kevin is an early OpenClaw adopter who has saved an estimated 400 to 500 hours through AI automation. He stress-tests new workflows daily, sharing what actually works through step-by-step guides and a security-conscious approach to operating AI with real tools.
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