Privacy Policy

The Operator Vault is operated by Ascendily LLC, a company registered in the United States. When we say “we,” “us,” or “our,” we mean Ascendily LLC and The Operator Vault.

If you have any questions about this policy, contact us at hello@operatorvault.com.

We collect the following categories of information:

• —Identity and contact data: Your name and email address when you make a purchase, create an account, or contact us.
• —Payment data: Payment card details and billing information. This is processed directly by Stripe and is never stored on our servers.
• —Access credentials: A unique access token issued to you upon purchase, used to verify your membership.
• —Usage data: Information about how you interact with the site, including pages visited, time spent, click paths, and referring URLs.
• —Device and technical data: IP address, browser type, operating system, and device identifiers collected automatically when you visit the site.
• —Communications: Any messages you send us by email or through the site. We retain these records.
• —Cookie data: Data collected through cookies and similar tracking technologies. See Section 6 for details.

We use the information we collect to:

• Process purchases and deliver access to products and content
• Send transactional emails including purchase confirmations and access links
• Communicate updates about your account, products you've purchased, or changes to our services
• Send marketing and community emails (you can unsubscribe at any time)
• Improve our content, products, and user experience
• Monitor and analyze site performance and usage patterns
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations

Where applicable, we rely on the following legal bases to process your personal data:

• Contract: Processing necessary to fulfill a purchase or provide access to a product you've bought.
• Legitimate interests: Analytics, site improvement, fraud prevention, and communicating with existing customers.
• Consent: Marketing communications, where required by law.
• Legal obligation: Compliance with applicable laws and regulations.

We share your data with trusted third-party processors only as necessary to run our business:

• —Stripe: Payment processing. Stripe stores and processes your payment card data under their own privacy policy.
• —Resend: Transactional and marketing email delivery. Your name and email are passed to Resend to send you messages.
• —Vercel: Website hosting and infrastructure. Your requests and associated data pass through Vercel's servers.
• —Vercel Postgres: Database service used to store customer records including email, access tokens, and purchase history.
• —Skool: Our community platform. If you join the Operator Vault community on Skool, Skool's own privacy policy applies to that data.

We do not sell your personal data to third parties.

We use cookies and similar tracking technologies on this site. Cookies are small data files stored in your browser. We use them to:

• Keep you logged in (session and authentication cookies)
• Understand how visitors use the site (analytics cookies)
• Remember your preferences

You can disable cookies in your browser settings at any time. Disabling certain cookies may affect site functionality, such as access to member content.

We retain your personal data for as long as your account is active or as needed to provide services. We may also retain data to comply with legal obligations, resolve disputes, and enforce our agreements.

If you request deletion of your account, we will delete or anonymize your personal data within 30 days, except where we are required by law to retain it.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Opt-out of marketing: Unsubscribe from marketing emails at any time using the link in any email we send.
• Data portability: Request your data in a portable format.
• Do Not Sell: We do not sell your personal information. California residents have additional rights under the CCPA.

To exercise any of these rights, email us at hello@operatorvault.com.

This site is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with their data, contact us and we will delete it promptly.

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Payment data is handled entirely by Stripe, which is PCI-DSS compliant. However, no internet transmission is completely secure.

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of the site after changes constitutes your acceptance of the revised policy.

Questions or requests related to this Privacy Policy:

• Email: hello@operatorvault.com
• Operated by: Ascendily LLC, United States