AI-Powered Support Ticket Triage
Classify and route support tickets automatically with AI. Urgent issues surface immediately; routine tickets land in the right queue.
The Manual Bottleneck
Your support inbox is chaos. A billing emergency sits next to a 2019 feature request, and both are waiting in the same queue. Agents spend the first 20 minutes of every shift sorting before they've helped a single customer. High-urgency issues slip through. Response times suffer.
What changes when you automate this
Every incoming ticket is classified by type, prioritized by urgency, and routed to the right queue before any agent opens it. Billing goes to finance. P1 incidents fire an immediate Slack and WhatsApp alert to on-call. Agents open an inbox that's already organized.
Tell OpenClaw: 'Monitor our support inbox — classify every new ticket by type and urgency using AI, route billing issues to the finance queue, and ping on-call via Slack for anything marked P1.'
Here's exactly what happens
Ingest incoming tickets
Webhook / EmailOpenClaw connects to your support inbox via webhook or email parsing. New tickets trigger the workflow immediately — whether from Intercom, HelpScout, Zendesk, or a shared Gmail.
Classify with AI
OpenAIThe full ticket text goes to an AI model that classifies it: category (billing, technical, onboarding, feedback), sentiment, and urgency level (P1 through P4). Classification happens in under 5 seconds.
Tag, prioritize, and route
HubSpot / AirtableBased on classification, OpenClaw adds tags, sets priority, and routes to the correct queue or agent. Billing issues go to finance. Bugs go to engineering. Onboarding questions go to CS.
Escalate P1 immediately
Slack / WhatsAppTickets flagged as urgent or containing keywords like 'down', 'can't access', or 'wrong charge' get escalated via Slack and WhatsApp to the on-call agent within 30 seconds of arrival.
Log the triage decision
Airtable / Google SheetsEvery classification decision logs with the AI's reasoning so you can audit accuracy, catch misclassifications, and improve the prompt over time. Full transparency on why each ticket was routed.
Frequently Asked Questions
Done For You Setup
We build your automation. You run it.
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